Return and Refund Policy

Here at Pawoffun our customers are important to us and we want you to be happy with your purchase. It's important that you inspect your goods as soon as possible after they have been delivered.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refund of Faulty Goods

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can ask for a refund within 30 days of receiving it. Please email: contact@pawoffun.com with your refund claim. Please include your order number, a brief description of the issue and a photo of the damaged goods in your refund claim.

We will notify you once we have reviewed your refund claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return 

If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 14 days from the day the item was received by you. You will be responsible for the cost of returning the goods to us and we will issue you with a full refund of the purchase price within 7 days of receiving the returned goods. Refunds are issued via the payment method that was used to purchase the goods. Prior to returning the item, please contact us on contact@pawoffun.com and we will guide you through our simple returns process.

Items that Cannot be Returned

In the interests of hygiene, certain items cannot be returned to us once the
packaging has been opened unless the item is faulty.

You can always contact us for any return and refund question at contact@pawoffun.com.